Return & Refund Policy
At SataShop, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return your product under the following conditions.
1. Returns
To be eligible for a return, the following conditions must be met:
✔ The item must be returned within 30 days of the delivery date.
✔ The item must be unused, in its original packaging, and in the same condition as received.
✔ A receipt or proof of purchase is required for processing the return.
🚫 Non-returnable items include perishable goods, personalized products, and intimate apparel.
📩 To initiate a return, please contact our customer service team at [your email/contact details]. We will provide you with a return shipping address and further instructions.
2. Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed as follows:
💳 Refunds will be issued to the original payment method within 5-10 business days.
🚚 Shipping fees are non-refundable.
🎁 If the item was a gift purchase, you will receive store credit instead of a refund.
3. Exchanges
We only offer exchanges for defective or damaged items. If you need to exchange a product for the same item, please contact us at [your email/contact details], and we will assist you through the process.
4. Late or Missing Refunds
If you haven’t received your refund yet:
🔹 Check your bank account for any pending transactions.
🔹 Contact your credit card company, as processing times may vary.
🔹 Reach out to your bank, as it may take time before your refund is officially posted.
If you have followed these steps and still have not received your refund, please contact us at [your email/contact details].
5. Shipping Returns
📦 Customers are responsible for return shipping costs.
📍 We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
6. Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will take effect immediately upon posting to our website.
📩 For any further questions regarding our Return & Refund Policy, please contact us at [your email/contact details].